Effective team management

The Management Academy

As a manager, you face a lot of challenges each day. Nobody was born a perfect manager. Fortunately, you can acquire all the necessary knowledge and skills by taking this training.

Training objective

  • strengthening the knowledge and skills of participants in the field of team management and psychology in management

Training methods

simulation game

video training

individual exercises

discussion

presentation

Benefits of implementing the knowledge and skills acquired during the training

  • increased self-confidence of managers
  • increased work-satisfaction of managers
  • improvement of team performance
  • decrease in turnover

The knowledge and skills acquired during this training course.

  • what is Total Quality Management – a universal method of increasing the effectiveness of teams, what are the benefits of using it, and how to implement it in your company
  • what typical mistakes managers make in the team management process and how to eliminate it
  • what is Situational Leadership and how to implement it in your company
  • the latest findings in the psychology of motivation
  • typical mistakes made by managers in the process of motivating employees and how to avoid it
  • expectations of present employees towards motivators used by managers
  • how to increase the commitment and satisfaction of employees without spending a penny on it
  • talent management
  • the strategy of using people’s potential to the fullest
  • hard and soft rules of delegation
  • common mistakes in internal communication
  • how you can benefit from improving the effectiveness of communication with your employees
  • how to improve internal communication in your department
  • how to improve internal communication in your company
  • typical barriers to effective communication, and how to overcome them
  • active listening
  • assertiveness for managers
  • how you can profit in the professional and non-professional environment by displaying an assertive attitude
  • giving constructive feedback
  • analyzing the functioning of the processes in your department and planning their improvement using the PDCA cycle
  • building authority in your team
  • elimination of the most harmful mistakes that impair your team management efficiency
  • assessing the readiness of employees
  • using an adequate management style according to the readiness of your employees
  • motivating employees effectively
  • identification of employees’ potential
  • setting goals, delegating tasks and controlling their implementation
  • using I statement instead of You statements
  • efficient cooperation with your subordinates
  • active listening
  • building reputation for the company through your professional attitude
  • effective communication and controlling your emotions in difficult situations
  • assertive behavior in the face of the aggressive behavior of the interlocutor
  • identifying the interlocutor’s communication style: assertive, aggressive, passive, and passive-aggressive and reacting appropriately
  • using techniques such as a broken record, jujitsu, elephant technique, softening techniques, setting boundaries, assertive refusal
  • providing constructive feedback and receiving feedback
  • use of 12 feedback techniques
  • motivating employees with non-financial incentives

Training Programme:

Total Quality Management is a universal method of increasing the effectiveness of teams. The revolutionary philosophy of dr William Edwards Deming has been implemented successfully in numerous companies in the world, including Sony, Ford, Blikle, and Polmo Łomianki. Total Quality Management is an excellent recipe for typical problems faced by modern managers. During this module, you will take part in a simulation game. You will take on the role of a line worker in a production company. Under the watchful eye of the quality assurance manager, you will try to achieve the goals set for you.

  • training game Production Line
  • vademecum of an effective manager
  • case studies – Polmo Łomianki and Ford Motor Company
  • Total Quality Management – a philosophy of increasing the effectiveness of teams.
  • implementation

Scientists found an unknown toxic substance on one of the coasts in America. Its composition and properties remain extremely difficult to determine. It makes it impossible to undertake a successful rescue operation. The fate of millions of people depends on the effectiveness of teams of scientists working in different parts of the world, whose mission is to discover the chemical composition of a poisonous substance, which will allow the production of an antidote. The participants of the game form teams. They take the roles of employees – laboratory assistants or leaders. An individual approach to the employee and successful delegation are crucial factors that ensure goal attainment. This simulation game builds on the concept of Situational Leadership, developed by Paul Hersey and Ken Blanchard. It introduces a situation in which each leader has to assess the readiness of subordinates quickly and accurately. Leaders should be attentive to the needs, provide adequate instructions, motivate and give feedback. The reflection may bring many new and valuable conclusions.

  • The antidote – simulation game
  • reflection
  • Situational Leadership by Ken Blanchard in theory and practice
  • assessing the readiness of employees

Each meeting with subordinates is a chance for you to motivate them. In this module, you will learn how to take advantage of this opportunity by applying simple, proven, and effective non-financial motivation techniques. You will also broaden your knowledge in the field of financial incentives. You will discover surprising empirical data. We will analyze the motivators and demotivators in your company. The implementation of new knowledge will help you increase the motivation of your subordinates.

  • Psychology of motivation
  • motivational puzzle – exercise
  • motivators and demotivators at your company
  • Self Determination Theory in practice
  • implementation

Participants will learn about the results of fascinating research by the Gallup Institute. Discover best practices from companies such as Toyota, Intel, Best Buy. Finally, they will get a recipe for an effective team by Marcus Buckingham, the best-selling author of “First, Break All the Rules: What the World’s Greatest Managers Do Differently.” They will also learn about Belbin’s Team Roles concept.

  • your role in the team
  • reflection of participants
  • the strategy of using people’s potential to the fullest
  • implementation

A world-class expert in the field of leadership, John Adair claims that “you never have as much power as when you share it.” In this module, you will learn about the benefits of delegating tasks. You will also discover why managers are afraid of delegation and how to overcome this fear. You will learn the best practices and use the delegation card – a new tool you will receive as part of this training.

  • Delegation in practice – exercise
  • hard and soft rules of delegation
  • monitoring the implementation and feedback
  • delegation card – a new tool for you

During this module, you will have an opportunity to examine a case of communication paralysis. Your skills in effective communication with the team could significantly increase. You will understand which role effective communication plays in the functioning of the company. Moreover, you will have an opportunity to: identify communication problems in your company and plan improvement in this area.

  • communication paralysis – aquarium technique
  • presentation – barriers to effective communication, the secret of effective internal communication
  • improvement of internal communication in your company – examination of problems and working out solutions
  • implementation

During this module, you will take part in an inspiring and energizing training game. You will learn constructive feedback and practice it. You will take the role of a representative of an unusual tribe whose strength lies in the way of communication. The principles that you have accumulated and established over the course of history enable you to maintain friendly relationships, even in such a competitive situation as choosing a new leader. The participants of the game have an opportunity for many interactions between them. In individual conversations, everyone has the opportunity to both give and receive feedback. Everybody has to follow the established rules and use the cards of feedback containing tips helpful in giving and receiving feedback. Moreover, the game allows you to observe and discuss the feelings and reactions that accompany receiving feedback.

  • simulation game
  • 12 rules of effective feedback
  • reflection of participants
  • planning the implementation of new skills in giving and receiving feedback

During this training session, you will learn how to deal with challenging behavior and control your emotions during difficult conversations. You will gain an opportunity to practice new skills in assertiveness during role-playing recorded with a video camera.

  • assertive managerial communication in theory
  • assertive managerial communication in examples
  • dealing with challenging behavior
  • video training with feedback (role-playing)

Training course location and duration:

We can deliver this training in a four-day variant (“comprehensive managerial competence training” – implementation of all modules from the above program), three days (“advanced training for managers”); two-day (“managerial skills training” – implementation of four modules) one-day (“knowledge and skills pill” – implementation of two modules from the above program). We can conduct this training in-person in a one or two-day variant in a hotel, training center, or at your company. We can also deliver this training as a two-day online training (2x4h) through Zoom, MS Teams, BigBlueButton, or similar software.

The recommended amount of participants

The recommended amount of participants 5 – 20 participants. In the case of smaller or larger groups, the training program may need to be modified. In the case of smaller or larger groups, the training program may need to be modified.

Our clients

Check also our offer of in-person training.

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By participating in this training, you will find that assertive communication is easy. Moreover, you will strengthen your conflict management skills.

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How to identify and develop your own and your employees’ potential – training for managers. Gallup Institute, Jung, Belbin’s Team Roles

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